Privacy Policy

Privacy Policy - Pawspalace

Welcome to Pawspalace, where we prioritize the privacy and security of our customers. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you interact with our website and services. By using Pawspalace, you agree to the terms outlined in this policy.

**1. Information We Collect:

  • Personal Information: When you place an order or create an account, we collect personal information such as your name, email address, shipping address, and payment details.

  • Account Information: If you create an account with Pawspalace, we store information related to your account, including order history and preferences.

  • Communication: We may collect information when you contact our customer support or subscribe to our newsletter.

  • Website Usage Data: Pawspalace utilizes cookies and similar technologies to gather data about your browsing behavior, device information, and IP address.

**2. How We Use Your Information:

  • Order Processing: Personal information is used to process and fulfill your orders, communicate order updates, and provide customer support.

  • Account Management: Your account information helps us personalize your shopping experience, track your order history, and manage your preferences.

  • Communication: We use your contact information to send order confirmations, shipping updates, and promotional materials if you opt-in to our newsletter.

  • Improving User Experience: Website usage data helps us analyze and enhance the functionality, performance, and content of Pawspalace.

**3. Information Sharing:

  • Pawspalace does not sell, trade, or otherwise transfer your personal information to third parties without your consent, except for the purpose of order fulfillment and customer support.

  • Trusted third-party service providers may have access to your information for specific purposes, such as payment processing and shipping.

  • We may share aggregated and anonymized data for statistical and analytical purposes.

**4. Security Measures:

  • Pawspalace employs industry-standard security measures to protect your personal information.

  • Secure Socket Layer (SSL) technology is used to encrypt and protect data transmission over the internet.

  • While we take all necessary precautions, no online transmission or storage is 100% secure. We encourage you to take steps to protect your personal information as well.

**5. Your Choices:

  • You can manage your communication preferences by opting in or out of newsletters and promotional emails.

  • Most web browsers allow you to control cookies. You can choose to disable cookies or receive alerts when they are being used.

**6. Access and Update Your Information:

  • You can review and update your account information by logging into your Pawspalace account.

  • If you wish to delete your account or have any concerns about your personal information, please contact us at privacy@pawspalace.com.

**7. Children's Privacy:

  • Pawspalace is not intended for individuals under the age of 13. We do not knowingly collect personal information from children.

**8. Policy Changes:

  • Pawspalace reserves the right to update or modify our Privacy Policy at any time. Changes will be effective upon posting on our website.

  • We encourage you to review this Privacy Policy periodically for any updates.

**9. Contact Information:

By using Pawspalace, you acknowledge and agree to the terms of this Privacy Policy.

Thank you for choosing Pawspalace, where every pet's privacy is valued and protected!

Wagging tails and joyful purrs, The Pawspalace Team